Support Services
Over the last 10 years SouthWestern has invested heavily in Document and Data Management technology and skills to support the specific processing requirements of our clients. We have built the capability to process high volumes of documents and data, built databases for clients, stored information both electronically and physically, provided reporting analysis back to our clients and printed and posted a wide range of items including invoices and promotional material on behalf of our clients.
Data Capture & Management
Each year we process millions of documents in complex ERP databases, captured from both paper and electronic formats. We can process your data in a cost effective efficient manner, enabling you to concentrate on your core business, while our experienced data entry operators can get critical information into your systems rapidly and efficiently.
Document Imaging & Storage
SouthWestern can provide data imaging, where your documents are scanned into our system and indexed to facilitate later retrieval. Our document imaging solutions can store images in various formats (hard drive/optical disk/database). In addition, these documents can be printed and emailed for approval/review if required. As part of our total document management solution we can physically store your original (paper) documents in a secure environment with easy retrieval.
Database Management
SouthWestern is a long term provider of mission critical database management services to public and private sector clients and has proven expertise in the provision of solutions that facilitate the swift transaction of key business processes. Naturally, security, back up and the integrity of your databases are matters fundamental to SouthWestern solutions.
Printing & Postage
Your specific printing needs will be catered for through our specialist printing and mail handling unit. We can develop solutions specifically to meet your needs. Each year SouthWestern prints in excess of 5 million pages of information on behalf of our clients and as a top-five user of An Post services, we have extensive experience in the implementation of large mailings.
We can produce anything from a basic mail shot to a complex multi-document account summary (which regularly includes cheques and other security-sensitive documents) for your customers. Barcode printing is used extensively in our print runs and we use Optical Mark Recognition (OMR) to ensure the integrity of sensitive material.
Business Intelligence
At SouthWestern we provide business intelligence skills, technologies, applications and practices to help our client’s acquire a better understanding of their commercial context. Business intelligence technologies provide historical, current, and predictive views of business operations and provide functions such as reporting, data mining, business performance management and benchmarking; all of which can support better business decision making.
Security Management
SouthWestern employs a strict set of policies concerning the secure management of our client’s information. We invest on a continuous basis considerable resources towards our IT infrastructure and have successfully designed, implemented and maintain a coherent suite of processes and systems for effectively managing information accessibility, thus ensuring the confidentiality, integrity and availability of information assets and minimizing information security risks.
Integration
At SouthWestern, using an integration framework, we endeavour to integrate our client’s technologies and processes with our own to deliver an optimal service solution for our client.
Workflow
To ensure our clients processes are handled in the most efficient manner, we have developed a bespoke workflow tool to assign ownership of a piece of work to an individual and track its progress to completion. The workflow tool also ensures control of tasks for our clients, ensuring the correct approval is attained for certain tasks to be carried out.
Application Hosting & Management
At SouthWestern, we host and manage applications on behalf of our clients. We currently host applications for our client’s on our secure servers located in our first class data centre offering unparalleled speed and capacity, a high level of security and cost-efficiency.
Database Management
At SouthWestern we manage databases of important information for our clients. Through controlled processes we administer the creation, maintenance, and the use of the database.
Lean Methodologies
At SouthWestern we use Lean processing techniques to streamline and improve our client’s business processes.
We evaluate business processes for opportunities to implement resource saving solutions. Lean process eliminates redundancy and wasteful practices; optimising time, human resources, assets and productivity to improve organisational performance.
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